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Adobe Analytics

Adobe Analytics

Overview

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in…

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Recent Reviews

Adobe Analytics Review

8 out of 10
September 07, 2023
Incentivized
The main purpose of Adobe Analytics is how better you understand your customer and how better you provide your service to your customer. …
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Adobe Analytics Review

10 out of 10
September 07, 2023
Incentivized
The company uses it to understand the behavior and the performance of our acquisition efforts. In my team, in experimentation, we use it …
Continue reading

Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I use Adobe Analytics to run all of our weekly performance reporting. We use Adobe Analytics to wire frame data feeds that will then pull …
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Adobe Analytics Review

9 out of 10
September 06, 2023
Incentivized
I always start very broad. It's always performance-based, so overall visits, shop visits, conversion bookings, and then that goes down …
Continue reading

Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We have apps, we have websites, we have Adobe tagging on there, and we want to understand what our users are doing from an informational …
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Adobe Analytics Review

8 out of 10
September 06, 2023
Incentivized
We do use Adobe Analytics to answer how the products are being used. Products meaning software, products on site, and apps and user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

12 videos

User Review: Adobe Analytics Proves Profitable With It's Data Organization Tools
02:29
Adobe Analytics Provides Ease of Integration In Conjunction With Other Adobe Software: User Review
04:00
User Review: Adobe Analytics Is a Robust & Powerful Tool For Large Enterprise Data Pools
03:14
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Pricing

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Unavailable

What is Adobe Analytics?

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

What is Heap?

Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

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Product Details

What is Adobe Analytics?

Adobe Analytics lets users mix, match, and analyze data throughout the customer journey. It supports web analytics, marketing analytics, attribution, and predictive analytics.

Adobe Analytics Video

Adobe Analytics Product Tour

Adobe Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Omniture in 2009 and re-branded the platform as SiteCatalyst. It is now part of Adobe Marketing Cloud along with other products such as social marketing, test and targeting, and tag management. SiteCatalyst is one of the leading vendors in the web analytics category and is particularly strong in combining web analytics with other digital marketing capabilities like audience management and data management. Adobe Analytics also includes predictive marketing capabilities that help users find trends in customer behavior patterns leading up to conversion. According to the vendor, these insights can help predict which campaigns will be most successful.

Piano Analytics, Coremetrics / IBM Digital Analytics (discontinued), and Parse.ly are common alternatives for Adobe Analytics.

Reviewers rate Device and Browser Reporting highest, with a score of 9.3.

The most common users of Adobe Analytics are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(813)

Attribute Ratings

Reviews

(1-25 of 43)
Companies can't remove reviews or game the system. Here's why
Dheeraj Upadhyay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We were able to simply follow project progress and do basic analytics using our phones thanks to its mobile application. It helps us comprehend each touchpoint in the user journey inside our UI experience on a deeper level. With Adobe Analytics, you can react swiftly to shifting market conditions and grab opportunities as they present themselves.
  • The ability to input data from several sources makes it incredibly convenient.
  • It's crucial that this platform makes it easy for me to comprehend user behavior.
  • It offers comprehensive insights on the functionality of websites and applications.
  • Concerns about data privacy vary by location
  • The second is that it required a lot of server resources to operate Adobe Analytics.
  • For novice users, this tool might be somewhat confusing.
Along with this data preparedness, Adobe Analytics resolves several issues about data-driven choices and data manipulation. It's been beneficial and has improved the deliverables we make for our clients. We saw a double-digit percentage point improvement in conversion rates because of AA. Large datasets are easily visualized in a shorter amount of time.
Steve Biggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is my "go to" tool when analysing websites, creating dashboards & undertaking discovery work. We do have other analytics tools available, but Adobe Analytics' Workspace module is generally the starting point. It enables me to quickly drag 'n' drop dimensions and metrics while initially exploring the data. Subsequently, I tend to remain on Adobe Analytics to create any required scheduled dashboards using its selection of tables and visuals. I feel Adobe Analytics better allows me to "analyse" whereas some other tools are more set up for basic "reporting".
  • Usability of its Workspace module
  • Ability to crunch large numbers without any sampling issues
  • Reliability - very rarely does anything error
  • Certain visual functionality is missing, especially when compared to Excel, e.g. in line graphs
  • Looker's dashboards land better with clients due to their improved look 'n' feel
  • For less experienced users improved on-page help and tooltips would be appreciated
Adobe Analytics is better than some other tools as it feels better set up for actual "analysis", rather than simply "reporting". The power of Workspace allows you to drag 'n' drop at ease which makes you are far more in control of your own analysis/discovery/exploration.

However, regards the final reports and dashboards' look 'n' feel the Workspace PDF output is lacking visually compared to other products like Google's Looker. To engage with less technical end users sometimes Looker feels the better, more polished option.
September 07, 2023

Adobe Analytics Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The company uses it to understand the behavior and the performance of our acquisition efforts. In my team, in experimentation, we use it to slice and dice all of the experiment data.
  • It's very customizable, so that means that the depth of analysis we're able to make in Adobe Analytics, we wouldn't get anywhere near with Google Analytics or other solutions that say that they play in the same space.
  • So the first con is that the experimentation reporting is sort of lacking, right? So it's just the very standard significance calculation, but you don't get to do the same thing for segments. So if you segment it, you will also segment the amount of users that entered that data. So we want to know actually from all of those, okay, what does this segment do? Not just reduce the whole result to that segment.
  • The second one is that it's very complicated to implement custom tracking for each experiment. If you need that, you need to go back to the tag manager convince someone in there to put your tag and approve it and launch it. So customizability is a blessing and a curse.
For a colleague, it's always 10. Outside of the company, that's also a 10, but you need to understand that this is enterprise-level software. So at least in Romania, I think we have two or three companies that leverage the Adobe Suite, and that's because of the cost, not of the product itself. It's very hard for us to also hire people because of that. So unless you work for those two or three companies, you can't learn. You need to actually be able to access this and there's no demo count, like in Google's case, for example.
September 07, 2023

Adobe Analytics Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
I think more than ever, our organization is trying to become more data-driven. Just because you're tracking data doesn't mean you're data-driven. So we have a huge effort this year that I'm personally working on to kind of bring together and leverage the Adobe Analytics tool as one of the tools that we use out of probably about 15 different things that we track metrics in. But I'm bringing on a piece of software that actually brings in all that data into one view, one dashboard that'll have the whole health of your pages or your product. And it's just a couple of clicks, right? But with Adobe Analytics obviously being our main tracking tool, it will allow us to start surfacing some of those insights and be able to start moving quicker in regards to what we see out of the tracking to really push it to the software engineers to implement. So really just teaching and changing an organization's mindset of data-driven - just because you can report something out, it's like, what actions do we need to take from that data?

Right now there are some issues with it just released a little while ago, multifactor authentication for our account manager. So some folks were having issues with that the other day that it wasn't coming into their email. Then we had some issues in the code where we were locking them out of their account. So I actually talked to Adobe yesterday about it and they're going to get someone to come help us.

But just stuff like that, for example, are you a problem? Like that comes in because we see a dip or increase right? Rate of something, whatever we were tracking and we're like, okay, that's an anomaly, right? So we go to the Adobe Analytics tool, along with some of our observability tools to really say, okay, we're in the customer journey potentially, right? Is the error happening? What page were they on? Did they go somewhere after? Did they click around somewhere after? It gives us an idea of how to address those kinds of issues that sort of pop up.
  • I would say as far as setting up dashboards, for me personally, it's pretty easy, but it does have a learning curve along with it. Once you do know where to find things and how to bring it to life, it just makes sense. After a minute you're like, okay, I realize that's why they have set up that way.
  • I really like the feature of having its omni bug track tracking tool. You can be on your own website, and if you don't know what the tag is called or some of those kind of details that you need when you're building out dashboards, you can take a look and use that. That's a web add-on. So you have your page open, and as you're clicking around it's giving you that data on the right hand side of like, okay, here's the page name, here's the E V A R, here's the event. Like all those kind of things that come with analytics tagging. So I really like using that.
  • I've given this feedback to them already, but I'm getting tasked with setting up executive dashboards and have become the go-to person to set up scheduled reports for our CIO, our CEO, and all the vice presidents. So one of our senior vice presidents challenged me to get them all in one email because they're getting probably 10 emails (or however many reports I have out there depending on the person). I was trying to set up some automation, and I ended up having to use a different tool, Microsoft Power Automate, to combine those links for those reports to click in there. There's no way in the tool that you can do those things. Sharing is not great in my opinion, and I've spoken to them about that and it sounds like they're coming out with some better sharing capabilities. So that would be my biggest thing is like AI automation and then how do I share this in a really efficient manner to executives that don't necessarily want to get 10 emails just from this in the morning when they already get a ton of other emails.
I think there's much room for improvement. And I think they can do it right. When I go take a look at other pieces of software like Google Analytics, Tealium, and some other competitor products, it seems like the UI and UX, the way you build reports, is a lot easier. I just feel like for the amount of money we're paying, we should be getting a little bit better product.

Areas where it's well suited: I think baseline it's a great product to just be able to create those dashboards, create those reports, collaborate with people. I do a lot of training for it and, you know, once it clicks, it makes sense. Like I mentioned earlier, it's all use case-based, right? I don't think I have a strong opinion on where it wouldn't be suitable I guess. People have a choice on what platforms they use today, so I mean, you can either use it or not use it, in my opinion.
September 06, 2023

Adobe Analytics Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I always start very broad. It's always performance-based, so overall visits, shop visits, conversion bookings, and then that goes down from there. So regions, marketing channels, and device types. We're looking at it from a high level and then digging down into what the performance story really is and what are the drivers.
  • I would say it's very user-friendly. When I started my job at Hilton, I'd never worked with Adobe Analytics before. From day one it was kind of taught to me, but it was more of like initiation by fire. So honestly that can be kind of stressful a lot of times, but Adobe Analytics was one of the best experiences I've had from picking up something quickly and it's easy to become really good at using the tool. That is definitely unique to Adobe. A lot of the other tools that we use in analytics, it's not as user-friendly, the learning curve is way bigger. That was my favorite thing early on.
  • The thing that annoys me the most is I don't think it's very easy to do comparative periods. For example, when we're looking at year over year by all of these different metrics, such as when we're looking at device type, marketing channel, you're digging into it. A lot of times we want to look at year over year, how year over year compared to the prior week. It takes a lot of finagling sometimes to get it to work out the way you want it to with the time periods in comparisons.
Well-suited. I think customer journey analytics, it is extremely well-suited for. It just allows you to delve into the details so easily and quickly and action on those insights very quickly. I feel like now in my current job, I've been looking more at customer experience level data, and I've learned even recently how great the tool is for that.

What is it not good for? I mean I guess this is really obvious, but my job is Hilton's performance. So you have to bridge the gap between the digital story and the overall story, then if there are discrepancies between what we're seeing in Adobe Analytics and what we're seeing in our data lake. You're getting one piece of data from Adobe Analytics, even just bookings. And then we have our other set of data that also has bookings data in there - and it's not just digital but it's all of our other channels. That can be difficult at times.
September 06, 2023

Adobe Analytics Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The way we use it is we have websites that are constantly innovating, so we want to launch campaigns and get more customers. We are trying to get them on an energy plan. So I work with the digital transformation teams on all the things that they are launching into the website. I help them figure out how are we going to track it to Adobe Analytics, how are we gonna send the data? I give them requirements like "when we get to this point, send these," and then on the back end there's some configuration so that we can send it to translate to a visible variable. Then once you are on workspace you just pull it and see how many users are doing X, Y, and Z. So I pull reports and also do a lot of reporting.
  • Customization. There's no limit to what you wanto to track. I mean you have a limited amount of evar so you have to be conscious about, what's worth getting. But I will say that you can just pick and choose whatever you think is important for your business.
  • When I first started working on Adobe Analytics, I tried to use the trainings. There's a lot of information when you're new to Adobe. Some of those things are more about telling you what the product is, sounds more like a sales pitch. But when you're like, "tell me, how do I make a report?" I think that's a little bit challenging to find, but maybe I wasn't looking right. That's the challenge that I had with learning how to use it. And again, I guess it goes hand in hand with being customizable to the company, so you have to learn that.
When you're trying to get the product information, and I think it's called the product variable because it captures a lot of information that you wanna track for your products (like what people are seeing, what prices, SKU numbers), and that's pretty neat to be able to get that.

If you don't have much to track, like if you're a small company and you just want to see that your website is visited, then don't spend that much money on Adobe Analytics.
August 08, 2023

Adobe Analytics Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Adobe Analytics every day for making business decision by analyzing our website traffic and user behavior. We check the funnels to see the drop and check the trend if website fails. The scope is to create trigger points and help whenever we see drop.
  • tracking
  • marketing channels
  • data visualization
  • hard to learn
  • use to regex
  • high pricing
Best scenario is when we need to track any campaign performance
and least is it is hard to learn, documentation should be intuitive
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics for web and app reporting across our enterprise. With a large website and properties across the country, we have a lot of different use cases for Adobe Analytics. The somewhat basic capabilities are still light years ahead of other products, creating an opportunity for gains from all the available learnings.
  • Segmentation
  • User experience
  • Speed and agility
  • Needs date math
  • Implementation skills are hard to acquire
  • Steep learning curve
Simple web analytics goes SO FAR with Adobe Analytics. Once implemented, which takes forever, the learnings can come quickly. If a lot of offline data exists, Adobe Analytics is not able to provide any value.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics, along with Adobe Target, is used widely throughout the organisation for web performance tracking to understand the overall ecommerce performance. Via the Report Suite, Adobe Analytics is used for monitoring a large variety of metrics - sales, revenue, conversion rates, along with page performance and A/B testing tracking. The flexibility provided in reporting and ability to save and email to different groups of users automatically is very useful.
  • Flexible reporting tools with ability to create detailed custom reports
  • Fast view generation (compared with Google Analytics)
  • Flexible implementation that can easily scale to Enterprise level
  • Usability of the interfaces has always lagged behind competitors
  • Non-standard naming conventions that often aren't intuitive
  • Steeper learning curve than other tools - pre-built reports often aren't the best
Adobe Analytics is suitable for a large enterprise environment, where the data needs of users is broad and varied. The reporting options here are excellent, as the ability to build custom reports with a view that reflects their specific needs is excellent. Expect confusion over naming conventions, which feel very linked to web reporting in the late 90s/early 00s. For smaller teams or where there is less of a need/capacity to deeply interrogate the data, then Google Analytics is a more intuitive, learnable alternative. Cost is also likely to be a factor when choosing Adobe Analytics - costs can scale steeply.
Abbinow Talashi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics helps us with valuable insights using data collected from our company sites. It helps us make better and intelligent decisions. It is much better than MIS Reports as it is very dyanmic and much more insightful. It makes these insightful and targeted reports using a very comprehensive database. Using this has helped us build our analytics in automation mode.
  • User Friendly- It is relatively far more user friendly than other similar software.
  • Accessibility of Insightful Reports at a click of button
  • Dashboard that has all the features listed at a single place.
  • Might be a bit expensive for Startups or Small businesses.
  • Learning and getting accustomed to the software and all it's features might take a bit of inestment of time & effort.
  • Sometimes the software gets a bit slow. So you need to keep up with it.
When we require business critical reports at a very short notice, we turn to Adobe Analytics for help. Everytime the software helps us with relevant reports when we require it the most. There is a certain degree of automation involved in this that we really like. Reports are customised hence help us take better business decisions in short term & long term both. I may not be able to specify any other scenarios where it it less appropriate as have not come across any such experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use the reports to identify trends in user behavior and how pages are performing through channels. Also, finding any inconsistencies in user flows to help determine a reason for poor CTR and goal completions.
  • Tracking user behviour
  • Flow diagrams
  • Comparing data periods
  • Ease of use, it is quite a learning curve when a new user comes in and tries out the platform
  • Interaction maps would be a game changer.
It is a great tool to get a source of truth for analytics about your site. It does take some time to understand how to set things up but once you get the hang of it, it's quite powerful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to study website user traffic and performance. In addition, it helps us track the best performing pages and user journeys. We monitor a traffic between 70-80K users per month and Adobe give us great amount of insights to target and re-market to our website visitors. The UI can be a bit complex when compared to mainstream tools like GA but they are enhancing at a fast pace. Lastly, we use Adobe to generate different attribution, there are so multiple visualizations and flow reports to understand the data that tells a story.
  • Website analytics
  • Traffic analysis
  • Goals tracking
  • Remarketing
  • Website integration
  • UI
  • Lack of dummy data for learning
  • Learning material to be more organized
  • No 'plug and play' capability
Well suited for:
1. Website traffic analysis
2. Great visualization templates
3. Website performance tracking
4. Funnel building
5. Integration with multiple platforms / tools
6. Customer journey tracking and mapping

Not appropriate for:
1. UI can be further enhanced
2. Need more appropriate learning / knowledge hub
3. Need to be simplified to deploy
4. Free trails and dummy data can help adapt more users
























Score 9 out of 10
Vetted Review
Verified User
Adobe Analytics is able to provide the level of tracking and dashboard customizability that helps our organization make more informed business decisions. It provides ways of slicing and dicing the data in ways that the freemium web analytics platforms wouldn't necessarily offer and support. The website is a wealth of aggregated data, and Adobe Analytics gives us the type of insights that are also visually represented very clearly to be useful to business units that might be less familiar with reading data.
  • Clear visualization of data on workspace and the ability to drill down a specific data point effortlessly
  • Ability to create multiple reporting suites on the same set of data
  • Tracking is highly configurable and customizable
  • Global filters that can be applied to multiple reports
  • Needs trained specialists for initial implementation and help with the in-house learning curve
  • Having to pay for the product might be a difficult justification for smaller orgs
  • Some legacy areas in the product that need historical context
I've used Adobe Analytics in a couple of different orgs. It is definitely best suited when there's increased need for custom insights and sometimes more detailed business questions to answer. We rely on it for detailed analysis of our marketing web properties – sometimes on the fly and collaboratively with my colleagues in realtime, with the workspace feature. It would require a bit of initial setup time and effort that may not be as clearly documented for an org that is trying to adapt the tool for the first time. Onboarding new personnel to use the tool also require some training and/or enablement of the tool before the product becomes useful to them.
Andy Lunsford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Adobe Analytics at our organization as part of the Adobe Experience Platform to help us understand client interaction with our web properties including public web, online banking, and our application flows. We are able to take complex measurement plans that help us understand user engagement with features down to a component level and iterate in our sprints to improve our products utilizing the data we capture from our analytics implementation.
  • Full-featured, ability to capture any data point that is needed for your measurement in an easily reportable way with events, eVars, props, listVars, & classifications on top f these variables.
  • Heavily customizable, the ability to utilize your own logic to match your existing reporting & terms when setting up variables & events for tracking. If you wanted over 100 variables set whenever a page load, you could do it if your use case requires it!
  • Industry-standard, originally named Site Catalyst, Adobe Analytics has a history in this space of being an innovator and adapting to the space as it has dramatically changed over the years. From Adobe Launch to custom code implementations, to DXM event forwarding, Adobe Analytics has a path for the next 5-10 years to still be extremely relevant to your organization.
  • Cost, the price might be prohibitive if you're a small business or team, but if you're an enterprise, it's completely worth it.
  • The learning curve, having a specialist on your team or working with a partner will be beneficial as due to flexibility and customization options, implementation work can be daunting if not working with Adobe implementations regularly.
Adobe Analytics has been absolutely fantastic for us to understand our customer engagement with our products, and address where fallout/funnel issues occur with funnel events. It has also been very adept at handling cross-domain analytics so that we understand where our clients' product interest is after visiting our unauthenticated website. We've been able to create dashboards for each segment of the business for them to understand how their specific segment is performing and its impact on the non-online business metrics.
February 22, 2022

Adobe Analytics

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is a powerful resource for collecting, analyzing, and sharing website data. The application helps organize and analyze data quickly and effectively. We use it as it can provide valuable insights on data from multiple sources. One major upside of Adobe Analytics is the fact that data and insights are first party and unlike Google Analytics, there are more options for customizations.
  • Highly Customizable
  • Ad Hoc Analysis
  • Analysis vs reporting
  • Highly Technical
  • Laborious setup
  • Steep Learning Curve
Adobe Analytics has helped out our ecommerce teams with real time site and product specific analytics. The ability to pull ad hoc reports really helps when it comes to teams who need insights and optimizations on the fly and on a regular basis. That being said, these reports would not have been possible to pull if it was not for our specific product experts as the interface is rather clunky and technical and requires a high degree of expertise to set up.
Mark Palfreeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Analytics to understand how users are using our website. This feeds into our improving our products for our customers based around making them easier to use. Often done through experimentation and testing, which can then be analysed using our behavioural analytics tool. We also use the tool to measure our marketing efforts and understand how successful they are at driving traffic to our site and whether that leads to subsequent conversions. The data also feeds into helping us protect our customers and ensure that they can enjoy our products safely.
  • Customizable tracking of conversions.
  • Easily sharable and customizable report creation.
  • Tracking of marketing channels and traffic sources.
  • Multiple level of breakdowns available across all variables.
  • Steep learn curve in comparison to more widely used Google Analytics alternative.
  • Limited amount of best practice documentation available around implementation.
  • Outdated set of standard reports.
  • Lack of suitable real time reporting compared to some other web analytics tools.
Superb for tracking traffic and the channel from which that marketing has come to the site. Very customizable for a variety of use cases and can be tailored specifically to an organisation's need. The way it is implemented means anything can be tracked in some way, and therefore most questions posed by product teams can be answered with the correct Adobe Analytics setup.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization uses Adobe Analytics to track multiple data points across multiple platforms that we provide. It is used as the official analytics tool for providing data that is considered "official" in determining whether or not company goals are being met. We also use it to create automated daily/weekly/monthly email reports to employees who need to follow data but don't need access to the suite.
  • Sending reports automatically via email with a PDF attachment.
  • Customizable data sets.
  • Broad range of types of data collection (i.e. page views, unique visitors, actions)
  • Running custom reports can be time consuming from a loading standpoint.
  • Menu system is sometimes difficult to navigate.
  • Website analytics lag behind about an hour, whereas other analytics tools track in or near real-time.
Adobe Analytics is a powerful tool that is able to capture multiple levels of data, provide reports on an automatic schedule, and is capable of tracking data across multiple platforms such as websites, mobile apps, and streaming services. The main drawback of the product is [that] there is a steep learning curve that comes with the sheer scale of customization and tracking options.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I create dashboards to understand user insights including daily active users, click throughs, lead submissions and more.
  • Ability to create comprehensive dashboards
  • Ability to share with key stakeholders
  • Ease of use- heavy analytics and engineering involvement needed
Great For- Creating dashboards that show entire page performance and interaction. Not great for- getting quick insights or recommendations based on data.
Christopher Andrade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We give three main uses to Adobe Analytics:
  1. Clickstream analytics for digital channels (web, app)
  2. Clusters/ audiences creation
  3. Unique digital ID creation to remove anonymity in public browsing when using information from forms in the public area and browsing in the private area (app and web logged ins)
Additionally, we also have Adobe Target, so we can use audiences/clusters and identification to personalize and to experiment.
  • Clickstream analytics for full conversion/journeys funnels
  • Use cross navigation variables to identify insights
  • Unique ID (identification by cross channel navigation)
  • We can easily mix digital information collected by Adobe with traditional/ third party information
  • It could add navigation records and better heat maps
Adobe is a great tool if you have a team of experts, which means they have already used Adobe Analytics. There is not much public information on how to use it properly compared to Google Analytics. It is also an asset if you also have at least Adobe Target since they work better together.
Marty Idziak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We implement Adobe Analytics for our clients where we assess that their analytics needs would be best suited by the platform. It often addresses end-to-end challenges in reporting, attribution and helps to solve for gaps in a client's digital transformation. Most often the adoption of Adobe Analytics is company-wide, but the analytics practitioners are the ones in it the most often.
  • Custom reporting
  • Custom dashboards
  • Channel attribution
  • Real time reporting
  • The learning curve can be complex for new users.
  • A lack of out of the box connectors for other platforms.
  • Transactional and e-commerce based metrics can be off at times.
For companies that are new to analytics or already have an investment in Adobe, I feel that Adobe Analytics is a great fit and will enhance their investment with the other platforms. For folks who need more detailed analytics, a BI tool or a CDP might be the answer depending on requirements. The reporting and dashboard elements can be very useful if configured properly.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Analytics is primarily used just within our Digital department, but I believe we are continuing to expand usage to other arms of our organization. The biggest advantage to it is that it is part of the Adobe Experience Cloud and seamlessly integrates with Adobe Experience Manager, Adobe Campaign, and Adobe Target. Our analytics team uses it extensively to create reports that are tied to email campaigns, Target activities, etc. It allows us to create segments of data that are mapped to activities in our other Adobe products. Aside from this, of course, it also can be used for basic analytical data of things like page views, visitors/visits for a page, page path, and so forth.
  • Integration with other Adobe Experience Cloud products
  • Segmentation
  • Page path reports
  • Steep learning curve
  • Just getting a "basic" report can be cumbersome
  • Some of the useful features are too limited
Adobe Analytics is well suited if:
  • Your company is already leveraging Adobe Experience Cloud/licensing other Adobe products. The integration with other Experience Cloud tools is one of the biggest advantages.
  • You require powerful and robust analytics reporting greater than that of what Google Analytics can provide.
  • Your company/team places a big emphasis on page path tracking and conversions from click paths. AA has two powerful and useful features that track the page path. The Pathfinder tool can be configured in multiple ways and shows the page paths that a user takes when on a specified page on your site. If you are seeking to find out the path users take on your site, this is a wonderful feature. The Fallout report is also beneficial for measuring conversion rates. It shows the percentage of users that drop off on a given click path that you specify, letting you see where users are most likely to lose interest/drop off.
Adobe Analytics is less useful if:
  • You are a smaller company with a smaller budget.
  • You don't have integrations with other Adobe products.
  • You need just basic reporting and can live without the bells and whistles.
November 29, 2020

About Adobe Analytics

Saurav Khawas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have a site where we have 19 Million page views a month. In order to understand the customer journey on a monthly, quarterly, and YOY we use Adobe Analytics. It helps understand the entire user journey and thus enabling us to gather insights on areas to focus on. It is so far the easiest to use and user-friendly web analytics tool I have used.
The representation of numbers and graphs is very smooth and helps download the entire report in CSV or pdfs also allowing us to automate the report and send it on regular intervals to our emails with the least amount of effort compared to any other tool on web analytics.
  • Data Gathering
  • Data Cleaning
  • Dashboards and reports
  • Automation
  • Communication- Rarely people know about the tool. This has to increase.
  • Documentations and videos for learning - The content on the web for adobe analytics are limited or hard to find this can be improved.
  • The use of funnel attribute seems tough , it is hard to find quality learning material for it.
  • The real time report - We need to have a method how we can put the real time report on a web page that can give us our metics similar to a web page of share and SIP
[Adobe Analytics] is best suited for digital analytics like web analytics and customer journey. It can handle a tremendous amount of data and the beauty of being online it will work faster than any other web analytics tool. Dashboards and reports are super easy to create with the drag and drop functionality.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Adobe analytics was a game changer used to replace Google Analytics. This platform is incredible because it gives you all the bells and whistles that your higher tech customers are asking for, and the details needed for your internal users to not just do their jobs but do their jobs well. This helped us solve the issue of under-performing on analytic data.
  • Output - The dashboards are gorgeous and easy to understand.
  • Analytic Tracking - The areas you want to target can be big picture or incredibly minute depending on what you want to track.
  • Ramp Up - The end user can quickly be on-boarded to this tool because of the ease of use.
  • Cost - You are paying an arm and a leg for this platform.
  • Dashboard Editing - There are small ways you can edit the dashboard, but I wish the end user had more control.
  • Live update sharing - I wish there was a client portal that could be set up so my team didn't have to manually pull the data for them and the customer could just log in. This may be a thing, but I haven't stumbled onto it.
A customer continued to ask for tracking measures that Google Analytics couldn't implement on a micro-tracking basis. We implemented Adobe Analytics and were suddenly able to answer the customer's request. The customer was happy and gave us more of their work which in turn gave us more money to invest in the software add-ons.
November 17, 2020

A heavyweight contender

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our parent company used it for all the newspapers. It enables our Editorial department to understand what stories are popular and where the traffic is coming from. It also provides us with data about our traffic trend and the behavior of the audience.
  • Report Builder -- it enables you to build custom reports for distribution.
  • Dashboards -- it enables you to build custom dashboards for our editors.
  • It allows prebuilt custom reports by site levels.
  • Visualizations tools are limited.
  • The learning curve is steep.
  • It would be nice if only one master dashboard is needed and can filter by individual editors.
It is good for big newspapers which require more potent Analytics tools whereas smaller papers will find GA easier to use.
Score 9 out of 10
Vetted Review
Verified User
Adobe Analytics is crucial to understanding e-commerce performance and provides great insight into user behavior and KPIs. We are able to identify key channels that drive our business and also detect areas of opportunity. We use Adobe Analytics to identify pain points in the customer journey so we can optimize and improve the user experience. Understanding segments of users and how they interact with the site has guided our business and decision making to put the customer first.
  • Flexibility to create new reports to align with business needs.
  • Many visualization options for reporting—quick and easy.
  • Reporting UI is clean and simple, especially for beginner users.
  • Price can be very steep for smaller companies but worth it if you have the resources to utilize the tool to it's fullest.
  • Limit of 400 lines of data in the Analysis Workspace. You don't usually need that much but for some tasks, it would be nice to get all rows of data without having to export data for every 400 rows or use a data warehouse. It would be nice to have the option in Analysis Workspace like Ad Hoc Analysis had before it was deprecated.
  • Powerful but can be overwhelming for new users. Need a simple learning course to get new users started.
  • More flexibilty with dashboards when logging into Adobe Analytics would be nice.
My organization uses Adobe Analytics for tracking user behavior, understanding channel performance, and customer segments. The tool is great for really digging into data and identifying areas of opportunity. It is a very powerful tool if/when used correctly to improve KPIs. There is a lot of automation and efficiencies with the tool so you spend less time pulling data together and more time analyzing.
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